OLAP/Online Analytical processing   The multidimensional analysis of application data performed interactively. OLAP enables users to gather complex data from various sources, then "slice and dice" the information for strategic analysis and decision-making. Open Systems   The ability to run applications on a range of leading hardware, database platforms, and migrate from one to another, without changing the look and feel of your applications. Operating System   The Software that is responsible for running the PC, control & utilization of the hardware & Peripherals Examples include DOS, UNIX, and Windows. Outsourcing   Outsourcing is the third-party performance of functions once administered in-house. Outsourcing is really two types of service: · ITO - IT Outsourcing, involves a third party who is contracted to manage a particular application, including all related servers, networks, and software upgrades. · BPO - Business Process Outsourcing, features a third party who manages the entire business process, such as accounting, procurement, or human resources.